At the recent LawFest conference held in Auckland, New Zealand, a panel of leading industry figures was asked to interpret:
- how technology will be applied by legal service providers,
- what clients are expecting from the increased use of technology, and
- how it will enhance the services they receive.
One point the panel unanimously agreed on was that within every law firm, people will remain the most fundamental part in the future.
“Once an organisation scales to a certain size, you need to have the systems to support those people, because you want to keep the best people.”
The panel concurred that human interaction must be underpinned and supported by good systems and processes.
Source: Legal Cheek
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