A recent survey by Robin AI reveals significant distrust in the legal sector, with only 10% of individuals in the US and UK expressing full trust in law firms. While 30% are open to AI lawyers, they would require an average 57% discount to choose an AI over a human lawyer. Most prefer traditional lawyers for legal guidance (69%) compared to AI (4%). There’s a clear distinction in comfort levels with AI, as respondents are more willing to use it for administrative tasks (e.g., reviewing agreements, drafting wills) but show reluctance for complex issues like divorce (17%) or criminal defence (11%).
Cost remains a major factor, with 47% attracted to AI for lower expenses. Public perception of the legal system is largely negative, with 64% finding it costly and 90% feeling services aren’t accessible to everyone. There’s a call for reforms, emphasizing the need for human oversight in AI usage, as 82% believe lawyers should undergo safety training before using AI tools. Overall, respondents desire a balance between utilizing AI for efficiency while maintaining accountability and trust in legal services.
source: Legal Practice Intelligence
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