Actionstep’s second annual 2025 Australian Midsize Law Firm Priorities Report highlights key insights from a survey of 400 legal professionals in midsize firms (20-250 employees). Key findings include:
– Digital transformation and technology are the top priorities for 55% of firms, while 71% prioritise improving client satisfaction.
Only 5% have achieved comprehensive AI maturity, and most firms lack robust digital capabilities.
– 66% of firms are using AI to some extent, but deep integration remains limited due to challenges like data privacy (66%), ease of use (62%), and integration issues (45%).
– Time constraints are a significant challenge for delivering client experiences, with 74% reporting workload limitations.
– Only 38% view automation tools as essential for efficiency, and just 6% plan to prioritise them.
– A small percentage of midsize boutique firms focus on technology for client experience enhancement (12%), compared to 24% of full-service firms.
– The report suggests firms should invest strategically in technology to meet client service expectations and improve operational efficiency.
Overall, midsize law firms recognise technology’s importance but are slow to adopt tools that could enhance client service and streamline operations.
Sources: Lawyers Weekly
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