The legal industry is moving away from traditional manual methods and rigid automation toward a more flexible approach combining robotic process automation (RPA), AI agents, and human expertise.
1. Robotic Process Automation (RPA): RPA involves software tools that automate repetitive tasks by simulating human interactions. It uses APIs for efficient data exchange or mimics user actions when APIs are unavailable. An example is automating paralegal tasks during client intake to save time.
2. Digital Process Automation (DPA): This involves digital workflows that retain flexibility, allowing easy modifications to adapt to changing business needs. A practical example is the streamlined onboarding process for new employees.
3. AI Agents: These intelligent digital workers can manage unstructured data and make real-time decisions. For instance, AI agents like Redline can automate contract reviews, identifying deviations from company standards and recommending actions.
4. Implementation Strategy: Legal departments should identify areas for automation or AI, conduct structured evaluations, and initiate pilot projects to validate efficiency gains before wider implementation.
5. Urgency for Change: The legal profession must embrace these technologies to enhance efficiency, minimise risks, and improve organisational strategic significance. The future legal assistant may be AI-powered, complementing human judgment and oversight.
source: HR Leader
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