At the 2024 CLOC Global Institute, legal operations professionals expressed concern that generative AI (GenAI) could replace or devalue their work. While some argue that human traits like empathy remain irreplaceable, GenAI is increasingly capable of mimicking such qualities, challenging that assumption.
However, speakers Mike Haven and Prashant Dubey highlighted that while GenAI can support many core legal ops tasks (like financial management or project coordination), it cannot replace key “power skills” such as empathy, kindness, adaptability, consensus-building, and informed decision-making. These human attributes are essential for leadership and trust-building — areas where AI falls short.
RathRather than replacing legal ops, GenAI can enhance its role by automating routine work and freeing time for strategic, people-focused contributions. Legal ops professionals are well-positioned to lead GenAI adoption across legal teams, making their work even more valuable.
Ultimately, the message is clear: legal ops should not fear GenAI but embrace it as a tool to elevate their impact and help define the future of legal services.
source: above the law
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