Stephanie Wilkins, the Director of Content at Legaltech Hub, discusses common forecasts about AI in the legal sector, questioning the belief that AI will replace lawyers or eliminate the billable hour. It highlights a recent example from Klarna, which initially relied on AI but now hires human representatives for premium service, demonstrating that AI and human labour coexist. The billable hour continues to thrive despite discussions of alternative fee structures, and the author argues that while GenAI may impact billing practices, it won’t eliminate the billable hour. Instead, legal work’s complex and specialised nature will remain invaluable, allowing lawyers to command higher hourly rates, especially for bespoke legal services. Thus, human lawyers will continue to play a crucial role, potentially benefiting from advancements in legal technology.
source: Legaltech Hub
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